> ## Documentation Index
> Fetch the complete documentation index at: https://docs.doko-ai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Ticket

> Discover and learn how to use the powerful tools available for your chatbot.

Optimize customer support efficiency by automatically creating, organizing, and managing support tickets, ensuring faster resolution, better communication, and greater customer satisfaction.

### Main Features

* Automatic ticket creation
* Priority assignment
* Category classification
* Status tracking
* Team assignment
* Resolution tracking

<Frame>
  <img src="https://mintcdn.com/doko/9rrzlpng10aHLOv7/images/tools/en/ticket-soporte.png?fit=max&auto=format&n=9rrzlpng10aHLOv7&q=85&s=e2be4a8dbc28c925975cba63fd53ab8e" alt="Support Ticket" width="742" height="582" data-path="images/tools/en/ticket-soporte.png" />
</Frame>

This is how data is captured in the chatbot's [database](/en/chatbot/database)

<Frame>
  <img src="https://mintcdn.com/doko/Wg4IYUr-zcADJUz0/images/tools/es/soporte-ejemplo.png?fit=max&auto=format&n=Wg4IYUr-zcADJUz0&q=85&s=5ba27f38ba387339f8f8b2cb2f78675e" alt="Support Ticket" width="1550" height="386" data-path="images/tools/es/soporte-ejemplo.png" />
</Frame>