Conversation Filters

Filter and organize your conversations using different status options:
  • All: View all conversations regardless of their status
  • Unread: Show only conversations with new unread messages
  • Read: Show conversations that have already been viewed
  • Live: Show active ongoing conversations
Conversations Filters

Real-time Conversations

Enable live mode to monitor conversations in real-time and interact with users through the AI live tool. This feature allows you to see active chats and intervene when necessary.
Live Tool

AI Conversation Summary

Press the “Summary” button to get a summary of the conversation and see the most relevant responses.
AI Summary