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Conversation Filters

Filter and organize your conversations using different status options:

• All: View all conversations regardless of their status
• Unread: Show only conversations with new unread messages
• Read: Show conversations that have already been viewed
• Live: Show active ongoing conversations

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Real-time Conversations

Enable live mode to monitor conversations in real-time and interact with users through the AI live tool. This feature allows you to see active chats and intervene when necessary.

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AI Conversation Summary

Press the “Summary” button to get a summary of the conversation and see the most relevant responses.