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How to connect Shopify with your Doko account?

Follow the steps below to link your Shopify store with your chatbot. The process is quick and only requires authorizing access from your Shopify account. Location: Dashboard → Settings → Integrations → Shopify
1

Connect your chatbot with Shopify

In the list of available integrations, look for the Shopify option and click the Connect button. This button will start the linking process between your Doko account and your Shopify store, redirecting to the Shopify authentication page.

Integrate your Shopify account
2

Sign in with Shopify

Register or sign in with your Shopify account to authorize Doko to access your store’s data.

Integrate your Shopify account
3

Integration ready

Once authorized, you will be redirected to Doko and see confirmation that the integration is complete and you can now start configuring it.

Integrate your Shopify account

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Manage Shopify knowledge base

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    Store prompt

This prompt provides store-specific context (products, collections, policies, tone) so the chatbot can respond accurately and maintain brand identity.

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    Product synchronization

Allows your chatbot to know your store’s products so that when users ask about your products, it can respond directly and automatically.

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    Search collections

Collections organize your products and make it easier for customers to quickly find what they’re looking for, improving navigation, shopping experience, and your conversions.
Integrate your Shopify account

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Real difference between good and bad inventory

Bad inventory

  • Incomplete products or with confusing information
  • Mixed or poorly configured variants
  • Incorrect stock (products that “exist”, but don’t exist)
  • Disorganized navigation, difficult to explore

Good inventory

  • Complete products: clear photos, accurate descriptions, correct prices
  • Well-organized variants (sizes, colors, models)
  • Updated stock and no out-of-stock items visible without reason
  • Easy to find thanks to well-used collections and tags

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How to add the chat bubble to your Shopify store

Follow this interactive tutorial to integrate your chatbot into your own Shopify store for a seamless user experience.

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How to uninstall the Shopify integration

If you need to uninstall the Shopify integration, you can do it from two places:

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From Doko

  1. Go to Dashboard → Settings → Integrations
  2. Find the Shopify integration in the list
  3. Click the Disconnect or Uninstall button
  4. Confirm the action to complete the uninstallation
When uninstalling from Doko, the connection between your account and Shopify will be removed, but the app will remain installed in your Shopify store.

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From Shopify

  1. Sign in to your Shopify admin panel
  2. Go to Settings → Apps and sales channels
  3. Find the Doko app in the list of installed apps
  4. Click Uninstall or Remove app
  5. Confirm the uninstallation
When uninstalling from Shopify, Doko’s access to your store will be revoked and the integration will be completely disconnected.
Uninstall Shopify integration

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Next Steps

Shopify Agent Tools

Learn in depth how your chatbot works