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Prerequisite: You need to have created your chatbot.
Learn how to configure and personalize your chatbot’s behavior and appearance.

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Behavior and context

Custom Prompt: The tool is based on the text provided by the user. Therefore, it is recommended to provide a clear and detailed description so the bot can function optimally.
Business Context
Business Context: You can provide additional context of your business so the AI can have more information.
Business Context
Mention what the bot’s objectives are, what its personality should be like, or even configure context so your chatbot understands and responds better to user queries.

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Custom messages

Start Message: Configure the initial message that your chatbot will display when users start a conversation. Custom message: Allows us to give the user a predefined message to start the conversation with the bot.
Welcome message

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Breakpoints

Breakpoints: “Breakpoints” are words that allow us to control the update or restart of key points of the bot, use them to restart context of conversations
Welcome message

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Knowledge Base

Manage the information sources that your chatbot uses to provide responses. The following types of knowledge are accepted as valid:
  • PDF
  • Web page
  • CSV
  • Text file
Knowledge Base

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Appearance and Branding

  • Change the chatbot name
  • Update profile picture
  • Customize chat interface colors
  • Modify chat bubble style
Customization

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Powered by Doko

  • The “Powered by Doko” label can be removed on the Entrepreneur plan and higher.
Customization
  • Start Message: Keep it concise and friendly to set the right tone for conversations
  • Custom Instructions: Be specific about your chatbot’s role and expertise to improve response accuracy
  • Knowledge Base: Update your information sources regularly to ensure accurate and current information
  • Branding: Maintain consistency with your brand’s visual identity